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Due to upgrades in the security of our systems and to better protect registrant data, you may be asked (if you haven’t already done so) to change your password to include both letters and numbers. To begin this process, enter your username (PIN) and click the "Forgot Password" option. An email will be sent to your registered email address with a reset password link. Follow the on-screen instructions to reset your password to something only you will know.

If you request a password reset by phone or email, the Registration Team will reset your password using the following format:

Your username is your PIN and your password will be capital P followed by your date of birth (ddmmyyyy) and then your PIN, for example:

  • PIN = 1234
  • DOB = 01/01/1900
  • Username = 1234
  • Password = P010119001234

Once logged in you should change this to something only you will know by clicking your name on the top left of the screen when logged in and you’ll find your password settings on the security tab.